In 2004 the UK National Health Service (NHS) commissioned a strategic review of ambulance services in England. The review produced a report that outlined how ambulance services could be transformed from a service focused on providing emergency and urgent care by transporting patients to hospitals towards taking healthcare to the patient in the community [1]. Our work on ambulances started in 2005 when the UK National Patient Safety Agency (NPSA) commissioned a study of adverse incidents in ambulances to quantify anecdotal problems with the vehicles [2]. It highlighted nine ‘Design Challenges' that helped achieve some industry standardisation [3]. This work led to the Engineering and Physical Sciences Research Council (EPSRC) funded project ‘Smart Pods' [4]. This two-year project brought together the Royal College of Art, Helen Hamlyn Centre for Design, and the Universities of Loughborough, West of...

References

References
1.
Department of Health
,
2005
,
Taking Healthcare to the Patient: transforming NHS ambulance services
.
London: Department of Health
.
2.
National Patient Safety Agency
,
2005
,
National Reporting and Learning System
Incident Reports.
3.
Coleman
, et al. .,
2007
,
Designing for Patient Safety: Future Ambulances
.
London: National Patient Safety Agency.
4.
Harrow
, et al. .,
2009
,
Healthcare On the Move - Treating Patients in the Community
.
London: Royal College of Art.
5.
Matthews
, et al. .,
2011
,
Redesigning the Emergency Ambulance: Improving Mobile Emergency Healthcare
.
London: Royal College of Art.
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