One of the primary sources of resistance to change is the organization's culture. CKOs and other KM professionals involved with organizational learning are typically well aware of this. But unless senior staff and leaders understand what organizational culture entails, very little can be accomplished in dealing with resistance to change. By definition, organizational culture is a pattern of common and shared basic assumptions that the organization has learned as it solved its problems of external adaptation and internal integration. Furthermore, it has worked well enough to be considered valid and, therefore, to be taught to new members as the correct...