As corporations migrate to a knowledge-centric operation, positioning, planning, leadership, board and executive management support all become crucial. However, change management (CM) most often is not easily plugged into an ROI (return of investment) equation. In addition, these first few years of the twenty-first century have been characterized by an economic downturn not seen since the information-driven economy emerged in the early 1990s, shifting the focus of executive performance to be measured no longer by results only, but by goals as well.

Until recently, the business-critical value of change management investment was all but assumed, and experts on the subject...