Global Management Strategies: Sales, Design, Manufacturing & Operations (The Technical Manager's Survival Guides)
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- Ris (Zotero)
- Reference Manager
It should come as no surprise that an operations manager may have different needs and use different strategies than managers of other groups. While there are many aspects that are similar and those methods described above may be relevant, there are also specific techniques that can help operations managers smoothly lead and guide their areas of responsibility.
Proper maintenance of relationships with operations employees is particularly important since operations employees may stay with a company longer than those in other positions. This is because consistent reliability of the environment is generally more important to an operations person than for instance, to a salesperson looking to pursue “new interests.” In sales, it is easier to keep a good customer by treating them properly and massaging the relationship than it is to find a new customer. In parallel, for a manager it is easier to keep a good employee by encouraging, training and continuing to massage their individual needs.