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ASME Press Select Proceedings
International Conference on Software Technology and Engineering (ICSTE 2012)
Jianhong Zhou
Jianhong Zhou
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ASME Press
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A wide range of researches have been carried out on ERP implementation to seek general evaluation of its benefits. The purpose of this paper is to outline the benefits of ERP implementation and analysed the benefits in five dimensions such as managerial, strategic, organizational, operational and IT infrastructure at Malaysian small- and medium-sized enterprises (SMEs). This study would assist other SMEs in developing countries on ERP implementation. This study is restricted to small and medium-sized companies in Malaysia implementing ERP system. Data collection of this study is done based on combination of survey questionnaire and interviews with managers, chief information system (CIO), directors and also ERP experts conducted in January of 2012. The survey obtained 84 response samples out of 147 (57.14% response rate). “Better resource management”, “Improved decision making and planning” in Managerial benefits, “Support for business growth” in Strategic benefits have highest ranking in intangible category. Data gathering in this study carried various limitations of population. The classified results of investigation put in bright benefited Malaysian SMEs by analysing in five dimensions.

1. Introduction
2. Literature Review
3. Research Methodology
4. Analysis and Findings
5. Conclusion
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