Skip to Main Content
Skip Nav Destination
ASME Press Select Proceedings
International Conference on Software Technology and Engineering (ICSTE 2012)
Jianhong Zhou
Jianhong Zhou
Search for other works by this author on:
No. of Pages:
ASME Press
Publication date:

The issue of IT service management is getting more and more attention by enterprise, recently. Continual process improvement is the foundation toward a sound management of IT service. However, doing process improvement needs the support of accurate modeling of the process. Moreover, Queueing Petri net (QPN) has the advantages of graphical nature and performance evaluation and is a good candidate for process modeling, but no present research exists on studying this issue. Thus the purpose of this paper is to explore how to apply QPN on business process modeling, and use the modeling technique on IT service incident management.

1. Introduction
2. Literature Review
3. QPN Model for Workflow Primitives
4. QPN Model for IT Service Incident Management
5. Conclusions
This content is only available via PDF.
You do not currently have access to this chapter.
Close Modal

or Create an Account

Close Modal
Close Modal