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International Conference on Instrumentation, Measurement, Circuits and Systems (ICIMCS 2011)

Chen Ming
Chen Ming
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Problem solving methods of Polya [1] have been used as bases of researches over the past 60 years. Based on his methods, Chang [2] and Chang et al. [3] proposed three elements of methods of problem solving, the rule and scope that complement the elements, and a principle of balancing of the resource capabilities that support the elements. In a team environment of current society, such as a team for an information system project, conflicts of various types usually occur and need to be resolved. This paper addresses how the resource capabilities can be used along with known negotiation methods to help resolve team or project conflicts in software engineering and information engineering. An UML (Unified Modeling Language) model is presented to look over a “big” picture involving the elements of problem solving, resource capability, and conflict. This paper also elaborates more on the discussion of Chang et al. [3] on how these elements can be used to supplement the CMMI (Capability Maturity Model Integration) model proposed by the Software Engineering Institute (SEI) of Carnegie-Mellon University.

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