Proceedings of the Eighth International Conference on Probabilistic Safety Assessment & Management (PSAM)
252 Organizational Learning within High Reliability Organizations — Can We Afford Not To? (PSAM-0072)
Download citation file:
- Ris (Zotero)
- Reference Manager
Learning has been recognized as a key objective for safe and effective organizations (Cox and Cox, 1996). Effective learning is a fundamental characteristic of a positive safety culture (Cox and Flin, 1998). There are few contemporary treatments of safety culture that do not attach considerable importance to the goal of learning from incidents, accidents and other relevant experience (Pidgeon, 1998).
Learning for both individuals and organizations, operating within high reliability organizations, is fundamental if safety and efficiency is to be maintained and further developed (Jones et al, 2004). This paper will explore the importance of learning at both an individual and organizational level in the promotion of a ‘learning culture’ focused upon continuous improvement. The methods utilized by HROs to ensure that lessons are learned will be discussed. Furthermore, barriers to organizational learning will be identified and the authors will discuss improvement strategies for removing such barriers to learning within HROs. Case studies conducted by the authors within a high reliability organization will be used to explore learning within this context.
The researchers utilized multiple methods to gather data in relation to the research questions. Methods included semi-structured group interviews, metaplan sessions and group discussion sessions. Data were analyzed using qualitative methods. Findings will be discussed in relation to existing theoretical frameworks of learning.