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Practical Application of Dependability Engineering
T. Van Hardeveld
T. Van Hardeveld
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D. Kiang
D. Kiang
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ASME Press
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The operation and maintenance stage of the life cycle process represents the longest duration in the system life for most organizations engaged in providing a service. Service providers maintain a viable business operation primarily to deliver customer service for revenue generation. To sustain long-term operation and durability of systems and equipment, they must be properly maintained. This is to provide an adequate level of service acceptable to the customers. To provide dependability performance during operation, it is essential to properly manage system operation and maintenance support functions. This will result in achieving customer satisfaction and enhancing system performance and efficiency by controlling system outages and reducing service downtime.

7.1 Introduction
7.2 Operational Considerations
7.3 Operation Framework
7.4 Dependability Measures during Operation
7.5 Dependability Data Sources
7.6 Examples of Analyzing Dependability during Operation
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