User requirements play an important role in product design activities. Customer satisfaction has a direct bearing on the acquisition of user requirements for product design. However, these implicit requirements are equipped with the attributes of potentiality, fuzziness, and subjectivity. In this paper, a new implicit user requirement processing method based on a cloud service platform is proposed to resolve the difficulty of acquiring implicit requirements. Initially, this method collects user requirement data via a metaphor extraction technique using a cloud service platform. Then, the requirement data are clustered and mapped with product attributes. Finally, the mapping results are visualized to intuitively instruct product design and optimization. Overall, the method is a user-centered innovation paradigm implemented on a cloud service platform to realize collaborative design and resource sharing. Finally, an application case is presented to illustrate the method, and the results indicate that the method is effective and could serve as a reference for product design.

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