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ASTM Manuals
Guidelines for the Selection and Training of Sensory Panel Members
Editor
Lisa Christina Beck
Lisa Christina Beck
Editor
1
Founder
of
Insight Factory LLC
,
US
Search for other works by this author on:
Terese Tamminen
Terese Tamminen
Editor
2
Associate Manager
of
Sensory Operations at General Mills in Minneapolis
,
MN,
US
Search for other works by this author on:
ISBN:
978-0-8031-7159-6
No. of Pages:
49
Publisher:
ASTM International
Publication date:
2023

Panel maintenance is a critical element of protecting a company's investment in sensory panels. Several elements should be considered as part of a holistic panel maintenance program, such as panelist monitoring, panel calibration, retraining, performance appraisals, and predefined success metrics. Panelist monitoring and panel calibration tools illuminate strengths and developmental needs of individual panelists and the panel that can be remediated through targeted retraining. Performance metrics are established proactively to ensure there are clear standards to assess panelist and panel performance. These performance metrics can be shared with leadership to build confidence in the panel and the data they produce. This chapter discusses each of the panel maintenance program elements. A part of maintaining high performing panels is understanding their motivation for delivering quality data. Two types of motivation exist, intrinsic and extrinsic. Often companies are misguided in how they approach motivating panelists, overemphasizing extrinsic motivators, such as compensation or tangible rewards rather than encouraging intrinsic motivators, such as finding personal value in the work. This chapter will discuss the two types of motivation, how a panelist's motivation can be impacted by time in role, perceived autonomy, and seeing the value of their work. Included in the chapter are practical solutions to address different root causes of demotivated panelists.

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