We are interested in supporting users in a real world application, that of troubleshooting malfunctioning office devices, such as printers or copiers. Basing upon findings from case studies of troubleshooting activities that we conducted, we are constructing a Mixed Reality troubleshooting system. The system allows end-users to try to solve the problem they are experiencing with the device by themselves, with online support available on the device, or by collaborating with a remote troubleshooter. The architecture of the system is centered on a 3D representation of the device augmented with status data of the actual device coming from its internal sensors. The 3D representation is provided to the end-users on the device screen and to the remote troubleshooters on their desktops and it offers a number of means to interact with it providing help for troubleshooting the device. The main purpose of this paper is to illustrate a new interaction mode with the virtual representation for the end-users that we are designing for our system and that is based on the use of a detachable device screen.
Mobile 3D Representations for Device Troubleshooting
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Castellani, S, Meunier, J, & Roulland, F. "Mobile 3D Representations for Device Troubleshooting." Proceedings of the ASME 2011 World Conference on Innovative Virtual Reality. ASME 2011 World Conference on Innovative Virtual Reality. Milan, Italy. June 27–29, 2011. pp. 165-174. ASME. https://doi.org/10.1115/WINVR2011-5529
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