CREWS is a software product for planning and managing the work of rail-staff, providing solutions to one of the core problems that railroad companies face today: effective management of resources. CREWS addresses, in an integrated way, all phases of the planning and management process. This paper reports some results of work in the application of both Artificial Intelligence and Operations Research techniques in planning and managing crew-members (engineers and conductors) in railroad companies. The paper also presents case studies emerging from the application of CREWS both to railroad and to subway companies. The main goal of the development of CREWS was to increase the efficiency of railroad companies through optimized use of human resources. This goal has largely been achieved, but many other benefits, that were not fully apparent when the project started, have surfaced along the years. This paper also addresses some of these issues.

This content is only available via PDF.
You do not currently have access to this content.