Some companies seek ISO 9000 registration for competitive reasons or because customers require it. PETRONAS Gas Bhd, pipeline division company TOD or Transmission Operations Division, seek ISO 9000 registrations purely for the benefits since the management believes that a well designed and well implemented quality system has a process which tends to be lean, sensitive to customers needs, highly reactive and efficient.

This paper informs how TOD sets out to put ISO 9002 international quality system to work in its operations. A Quality Steering Council was formed in Feb. 1994 and the HSE and Quality Management Manager was appointed as management representative. The current working system was first assessed. Next, an implementation plan was prepared. Training was provided and the quality manual prepared followed by all the necessary work procedures and instructions. Finally there was trial implementation and actual “live” implementation. In January 1995 TOD ISO 9002 registration was approved.

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