Assurance Management is an essential aspect of a company’s governance. Assurance management can be defined as the “check” and “act” elements in any management system’s continual improvement cycle and is designed to provide stakeholders with current and accurate information about the adequacy, compliance, and effectiveness of its policies, programs, processes, and activities. An assurance management program may have activities that span beyond a particular management system’s scope, and often incorporates processes completed by various internal and external stakeholder groups. As such, it is vital to have a structured and disciplined approach to assurance management.

Over the past few years, Enbridge Pipeline Inc. Liquid Pipeline Business Unit (Enbridge) has been actively working on the development, implementation, and continual improvement of its Assurance Management Program (AMP) and associated processes, as part of our Integrated Management System (IMS) framework. The alignment of existing processes within a single structured program within Enbridge will provide a more coordinated approach as well as clear accountabilities on assurance functions within the organization. Enbridge’s AMP consists of three layers of “Check” defenses and is linked to core “act” processes in an effort to drive overall continual improvement throughout the organization.

The minimum requirements and considerations in establishing an adequate and effective AMP will be detailed within this paper based on the insight Enbridge has gathered through its journey in the implementation of its program within the organization. The paper will discuss the principles behind our AMP model as well as some of the challenges and successes experienced in implementing the AMP within Enbridge.

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