Managers of today’s pipeline companies are looking for effective training programs for pipeline operations and maintenance (O&M). One of the more significant reasons for the renewed interest in training has been the measures implemented by U.S. government regulators in response to recent pipeline accidents. These measures have included publication of enhanced pipeline safety standards, imposition of large fines for infractions, and even imprisonment for pipeline employees. In the meantime we’ve witnessed a proliferation of web-based learning management systems (LMS), some of which specifically target training for pipeline operations and maintenance. These “all in one” training systems promise much: 24/7 access from any Internet-enabled computer, more consistent and less expensive training, a self-paced learning environment, centralized training material, the potential for a multimedia learning experience, and easier management of qualification records. This paper explores reasons why pipeline managers should be cautious when considering web-based learning management systems as a complete training solution for their operations.

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