Service design has been generally discussed in the engineering field in recent years. Many manufacturers have been focusing more on services than on products themselves. To ensure the feasibility of designed services, a service designer should consider not only customer values but also the requirements of a service provider. However, there are few standard methods to deal with the service provider’s requirements and to reflect them in the service design. In this research, the authors suggest a method to describe service provider’s requirements for the service design based on the Service Engineering methodology. In addition, the authors propose a design process to analyze service providers’ requirements and adjust the specifications of a designed service in order to fulfill the requirements of both service providers and service receivers simultaneously.
- Design Engineering Division and Computers in Engineering Division
Requirement Analysis and Negotiation for Feasible Service Development
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Watanabe, K, Kimita, K, Akasaka, F, & Shimomura, Y. "Requirement Analysis and Negotiation for Feasible Service Development." Proceedings of the ASME 2009 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. Volume 5: 35th Design Automation Conference, Parts A and B. San Diego, California, USA. August 30–September 2, 2009. pp. 1037-1045. ASME. https://doi.org/10.1115/DETC2009-87698
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