This article proposes a framework intended to provide customized electronic maintenance documents for complex mechanical products to be used in different typical contextual conditions. The customization takes into account the product usage profiles, the users’ behaviors and the environmental factors. Depending on these contextual aspects the approach allows to elaborate specific documents for different maintenance tasks to be performed either by the customers or by skilled technicians. The documents must be updated dynamically to follow the utilization conditions evolution. An application is outlined for the case of automobile. In conclusion, we point out future extension of this work to improve the product availability using the PLM (Product Lifecycle Management) systems to collect and reuse contextual field data at design stage.

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