Organizing and Managing Customer Requirements During the Product Definition Phase of Design Available to Purchase

We developed a methodology for organizing design requirements at the beginning of the design process which helps Marketing, Engineering Design, and all other stakeholders communicate from the outset. The methodology uses an expanded definition of a product’s customer which includes not only the end user, but anyone associated with the product at any point from concept through retirement. The methodology has a taxonomic structure to delineate customer requirements in four main areas: end user requirements, corporate requirements, regulatory requirements, and technical requirements. This methodology has the same objective as Quality Function Deployment yet is more robust.